Complaints Policy

Last updated: 2026

New Berlin Foundation Repair is committed to doing right by every homeowner we serve. If you are unhappy with any part of our service, we want to hear about it and we want to fix it. This policy explains how to make a complaint and how we handle it.

How to Make a Complaint

The fastest way is to call us at 414-262-5777 and ask to speak with the owner. You can also describe your concern through our contact form. Please include your name, the address where the work was done, and what happened.

What Happens Next

We acknowledge every complaint quickly. We will review what happened, inspect the work in question if needed, and respond with a clear explanation and a plan to make it right. We aim to resolve complaints as promptly as possible.

Making It Right

If our work did not meet the standard we agreed to, we will return to correct it at no additional cost to you. If we cannot resolve your concern to your satisfaction, we will explain why and discuss further options with you honestly.

Our Commitment

We treat every complaint as a chance to do better. We do not penalize anyone for raising a concern, and we follow up to make sure the resolution held.